Terms & Conditions
Welcome to Her Essentials. These Terms & Conditions govern your use of her-essentials.store and your purchase of products from our website.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Her Essentials
Her Essentials is an online store based in Pakistan offering women's personal-care and beauty products, including creams, oils, skincare products, waxing products, hair-removal tools, and related products.
Business Name: Her Essentials
Email: Support@her-essentials.store
Phone/WhatsApp: +92 320 7208707
Office & Warehouse: Plaza 102, Shop 101, Sector E, Phase 8 Bahria Town, Rawalpindi, Pakistan
2. Website Use
By using our website, you agree to:
- Provide accurate information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to interfere with or damage the website.
- Not use our website for fraudulent or unauthorized activities.
- Keep your account or order information secure where applicable.
We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device or screen.
- Packaging, labels, or product appearance may occasionally vary from displayed images.
- Product availability may change without prior notice.
- Minor differences in product appearance do not necessarily indicate a defective product.
4. Product Claims & Results
Our products are intended for personal-care and cosmetic use unless specifically stated otherwise.
Individual results may vary depending on the person, product use, skin type, body characteristics, and other factors.
Product descriptions should not be considered medical advice, diagnosis, or a guarantee of a particular physical result.
If you have allergies, sensitive skin, an existing medical condition, are pregnant or breastfeeding, or have concerns about using a particular product, consult an appropriate healthcare professional before use.
5. Prices
All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, or offers at any time without prior notice.
A price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.
6. Orders
When you place an order, you are making a request to purchase the selected products.
We reserve the right to:
- Accept or decline an order.
- Cancel an order due to product unavailability.
- Cancel an order because of incorrect pricing or website errors.
- Contact you to verify order information.
- Limit quantities where necessary.
An order may be cancelled if the information provided is incomplete, inaccurate, or appears to involve fraudulent activity.
7. Shipping & Delivery
We currently deliver across Pakistan.
Delivery Time
Estimated delivery time is:
3–5 working days
Delivery may take longer due to:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete addresses
- Remote delivery locations
- Circumstances outside our reasonable control
Shipping Charges
- Orders of PKR 3,000 or above: Free shipping
- Orders below PKR 3,000: PKR 180 shipping charges
8. Returns, Exchanges & Refunds
We offer a 14-day return, exchange, and refund policy.
Customers may request a return, exchange, or refund within 14 days of receiving their order, subject to the applicable return conditions.
Return shipping is free for eligible returns.
For complete information, please see our Return & Refund Policy.
9. Customer Responsibility
Customers are responsible for providing:
- Correct name
- Valid phone number
- Complete delivery address
- Accurate order information
Her Essentials is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
10. Personal-Care Product Usage
Customers should read the product instructions, ingredients, warnings, and recommended usage before using any product.
Perform a patch test where appropriate, especially when using skincare, creams, oils, waxing, or hair-removal products.
Stop using a product if irritation or an unexpected reaction occurs and seek professional medical advice where appropriate.
11. Intellectual Property
All content on her-essentials.store, including:
- Logos
- Brand name
- Product descriptions
- Images
- Graphics
- Website design
- Text
- Other original content
belongs to Her Essentials or its respective content owners and may not be copied, reproduced, modified, distributed, or used commercially without permission.
12. Promotions & Discounts
Promotional offers, discount codes, bundles, and special deals may have specific terms and expiry dates.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to modify or end a promotion at any time.
13. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other technology providers.
Use of such services may be subject to their own terms and policies.
14. Limitation of Liability
Her Essentials will take reasonable steps to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, Her Essentials will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, technical problems, third-party service interruptions, or misuse of products.
Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded.
15. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated Last Updated date.
Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Her Essentials
Email: Support@her-essentials.store
Phone/WhatsApp: +92 320 7208707
Office & Warehouse: Sector E, Phase 8 Bahria Town, Rawalpindi, Pakistan
Website: her-essentials.store
Thank you for choosing Her Essentials.