Return & Refund Policy

At Her Essentials, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a simple 14-day Return, Exchange & Refund Policy.

1. 14-Day Return Policy

You can request a return, exchange, or refund within 14 days of receiving your order.

We offer FREE RETURNS on eligible orders.

No unnecessary questions asked. Simply contact our customer support team within the 14-day return period and provide your order details.

2. How to Request a Return

To request a return, contact us through:

WhatsApp/Phone: +92 320 7208707
Email: Support@her-essentials.store

Please provide:

  • Order number
  • Customer name
  • Phone number used for the order
  • Product you want to return
  • Reason for the return, if you wish to provide one

Our support team will guide you through the return process.

3. Return Shipping Is Free

For eligible returns within the 14-day return period, Her Essentials will cover the return shipping cost.

Customers should not send a return through an unauthorized courier or pay additional return charges without first contacting our support team.

4. Product Condition

For hygiene and safety reasons, certain personal-care products may be subject to additional return requirements.

Where applicable, products should be:

  • In their original packaging
  • Unused or in resalable condition
  • Complete with accessories or included items

If a product has been opened or used, please contact our support team before sending it back. We will confirm whether the item is eligible for return based on the nature of the product.

5. Exchanges

If you would like to exchange your product, contact us within 14 days of receiving your order.

Depending on product availability, we may arrange an exchange for another eligible product.

If the requested replacement product is unavailable, you may be offered a refund or another available resolution.

6. Refunds

Once the returned product is received and processed, we will arrange the applicable refund.

Refund processing time may vary depending on the payment method and financial institution.

For Cash on Delivery orders, our customer support team will provide the available refund procedure and required information.

7. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item

Please contact us as soon as possible after delivery.

Our team will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

8. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

Once an order has been dispatched, it may no longer be possible to cancel it before delivery. In such cases, you may use our return process after receiving the order, subject to the applicable policy.

9. Refund Amount

Where a refund is approved, the applicable product amount will be refunded according to the circumstances of the return.

Original shipping charges, if any, may be treated separately depending on the reason for the return and the applicable shipping policy.

For eligible free returns, return shipping charges will be covered by Her Essentials.

10. Important Note About Personal-Care Products

Her Essentials sells personal-care, skincare, hair-removal, creams, oils, and related products.

Customers should carefully read the product description, ingredients, directions, and warnings before use.

For hygiene reasons, opened or used personal-care products may have specific return restrictions. Please contact our support team before returning such products.

11. Contact Us

For returns, exchanges, or refunds, contact us:

Her Essentials
Email: Support@her-essentials.store
Phone/WhatsApp: +92 320 7208707
Office & Warehouse: Sector E, Phase 8 Bahria Town, Rawalpindi, Pakistan

14 Days • Easy Returns • Free Return Shipping

We are committed to making your shopping experience with Her Essentials simple and comfortable.