Frequently asked questions
1. What is Her Essentials?
1. What is Her Essentials?
Her Essentials is a Pakistan-based women's personal-care brand offering breast care creams and oils, skincare products, waxing essentials, hair-removal tools, and other women's beauty and body-care products.
2. Do you deliver all across Pakistan?
2. Do you deliver all across Pakistan?
Yes. We deliver across Pakistan through our courier partners.
3. How long does delivery take?
3. How long does delivery take?
Our estimated delivery time is 3–5 working days.
Delivery to some remote areas may take additional time depending on the courier service.
4. How much is the shipping fee?
4. How much is the shipping fee?
Shipping charges are:
- PKR 3,000 or above: FREE Shipping
- Below PKR 3,000: PKR 180 shipping charges
5. Can I return my order?
5. Can I return my order?
Yes. We offer a 14-day return policy. You can contact us within 14 days of receiving your order to request a return, exchange, or refund.
6. Is return shipping free?
6. Is return shipping free?
Yes. Eligible returns have FREE return shipping.
Please contact our support team before sending any product back so we can guide you through the return process.
7. Can I exchange my product?
7. Can I exchange my product?
Yes. You can request an exchange within 14 days of receiving your order, subject to product availability and applicable return conditions.
8. Can I get a refund?
8. Can I get a refund?
Yes. We offer refunds for eligible returns. Once the returned product has been received and processed, the applicable refund will be arranged.
9. Do I need to give a reason for returning my order?
9. Do I need to give a reason for returning my order?
We keep our return process simple and do not require unnecessary questions. However, we may need basic order information to verify your purchase and process the return.
10. What if I receive the wrong or damaged product?
10. What if I receive the wrong or damaged product?
If you receive an incorrect, damaged, or defective product, contact us as soon as possible. Our support team will review the issue and arrange an appropriate solution.
11. Are your products safe to use?
11. Are your products safe to use?
Our products are intended for personal-care and cosmetic use as described on their individual product pages.
Always read the product instructions, ingredients, warnings, and recommended usage before use. If you have sensitive skin, allergies, or any health-related concerns, consult a qualified healthcare professional before using a product.
12. Do your breast care creams and oils guarantee results?
12. Do your breast care creams and oils guarantee results?
Individual results can vary from person to person. Our products should be used according to their instructions, and we do not guarantee a specific physical result.
Product information is provided for personal-care purposes and should not be considered medical advice.
13. Can I use breast care products during pregnancy or breastfeeding?
13. Can I use breast care products during pregnancy or breastfeeding?
If you are pregnant or breastfeeding, consult your healthcare professional before using any breast-care cream or oil, especially if the product contains active ingredients.
14. How can I contact Her Essentials?
14. How can I contact Her Essentials?
You can contact our support team through:
Email: Support@her-essentials.store
Phone/WhatsApp: +92 320 7208707
Office & Warehouse:
Plaza 102, Shop 101, Sector E, Phase 8 Bahria Town, Rawalpindi, Pakistan
15. Is my order information kept private?
15. Is my order information kept private?
We respect your privacy and take reasonable measures to protect your personal information. Please read our Privacy Policy for more information about how we collect and use customer information.